CONSUMER RIGHTS
- order cancellation
You have the right to cancel an order within one hour of placing it. After the expiration of the above time the cancellation can not be accepted. Cancellation is made by sending an e-mail to gent.muse.fashion@gmail.com, on behalf of the customer. The customer must state the exact details of his order. Cancellation does not occur unless a relevant confirmation is sent by "GM FASHION", by e-mail to the customer.
- WITHDRAWAL
You have the right to return all or part of the order, within fourteen (14) days from the date you receive it. In this case you are charged only for the direct cost of returning the products. In the event that the reason for your return concerns an error of "GM FASHION", we fully assume the cost of returning the product.
The declaration of withdrawal is exercised in writing or electronically. You are obliged to send the product in the perfect condition in which you received it, ie without violating its packaging and confirming that the special markings of the product (and the cards) have not been removed, nor has it been used, worn, washed, soiled or damaged and must show no signs of use. In addition, you must include the retail receipt at the same time as submitting your withdrawal statement. The return will be accepted if it is checked and approved by "GM FASHION".
In case of return of the products and accordingly, on the one hand with the way you chose to pay for your order and on the other hand with the way in which their return will take place, your refund will be completed within 30 calendar days from the date of receipt of the products. In case the reason for return concerns a mistake of the company, "GM FASHION" undertakes to send a courier again to the address you have specified for us, to receive the order at its own expense. In case the consumer wishes the return of his order, without the fault of the company, then the shipping costs are borne by the consumer himself, who will be responsible for the loss, destruction or change of the returned products until their receipt. . After receiving the product, we will immediately process your request and inform you about how to process it.
- CANCELLATION OF ORDER DURING EXECUTION
If you want to cancel the order during its electronic execution you can click 'cancel' and the process is automatically stopped.
- ANALYTICAL RETURN GUIDE
Prerequisite is that the product is in its original packaging and in the same excellent condition in which you received it along with the retail receipt, including the special markings of the product (tags-labels) and have not been tested, worn, washed, soiled. underwear. It is clarified that the returned product must not have been worn, ironed, washed, or subjected to any other cleaning process.
- The returned item must be accompanied by the completed "return form" that you will find here within the exclusive period of fourteen (14) days.
Note:
- Offers are non-refundable and do not change.
All products returned to "GM FASHION" warehouses are subject to meticulous quality control before accepting a refund.
To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order, the condition of the products sold and their packaging intact, in order to identify any obvious defects. In the event that a defect is found during the quality control of the returned product, the company will contact the consumer to resolve the issue.
- DIFFERENCE
Force majeure
"GM FASHION" does not bear any responsibility for any situation that is beyond its own fault and will do everything possible for your best service.
Modification of the terms hereof
GM FASHION reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to update this text for any change or addition to the terms.