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Terms & Conditions - GDPR

The Website gentandmuse.com includes the online store of the limited liability company with the name "GENT & MUSE FASHION EE" and the distinctive title "GM FASHION", with TIN 801304787, Tax Office. Nea Ionia and Number GEMI 153970602000. The headquarters of the company is located in Nea Ionia Attica, Byzantiou street, no. 87, T.K. 14234.

"GM FASHION" makes every effort to provide the best possible service to its customers. The e-shop of "GM FASHION" is addressed to all internet users who wish to be immediately informed about the products offered by our company in combination with the possibility of making purchases through the e-shop, after an online order, always subject to the adequacy of our stocks.

"GM FASHION" aims exclusively at immediate customer service and satisfaction, demonstrating continuous responsibility in the course of its business development.

These terms are fully compatible with applicable European and Greek law and users recognize the right of the company to change the provisions of these terms, insofar as they do not relate to their legally binding obligations and without being affected by completed situations.

The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them.

We consider it our obligation for the customer of "GM FASHION" to always be informed and guaranteed. For this reason we inform the customers of our online store about the following issues:

A. PERSONAL DATA PROTECTION POLICY

The protection of your personal data is very important to us. Our commitment is to process your personal data in a lawful, appropriate and transparent manner. Take some time to read this Privacy Policy and its key terms.

In this context, if you have any questions or comments, please contact us at: info@gentandmuse.com

I. INTRODUCTION

This Protection Policy (hereinafter referred to as "the Policy") has been created by "GM FASHION" as the person responsible for processing the personal data of the users of our website and the customers of our e-shop (hereinafter "users" and "customers"), and captures the their processing, which is in full compliance with the provisions of national and Community law on the protection of personal data, including those of the General Regulation on Personal Data Protection (EU) 2016/679 (GDPR).

This Policy is in accordance with the provisions of Articles 13 and 14 of the General Data Protection Regulation (EU), and fulfills our obligation to disclose and inform our users and customers regarding the personal data we process.

II. COMMITMENTS - TERMINOLOGY

GM FASHION states that the processing of the personal data of its users and customers is governed by this Policy and the rules of the provisions of national and Community law on personal data protection, including those of the General Regulation on Personal Data Protection (EU) 2016 / 679 (GDPR) and undertakes that this Policy and all related practices will always be reformed and adapted to the requirements of the applicable legislation on personal data protection.

GM FASHION states that:

processes the personal data of its users and customers, exclusively for the purposes for which they are collected and reported below or otherwise communicated to its users and customers.
It shall take all necessary measures to ensure that their processing is always carried out in a lawful, lawful and transparent manner.
Processes all data that is, at a minimum, necessary for the above purposes and its interaction with its users and customers and keeps them for a period of time required for its business purposes or until the consent of its users and customers is removed. .
 For the purposes of this policy and in accordance with the Law:

"Personal Data" is any information through which a natural person can be identified or can be identified.

"Processing of Personal Data" is any action that involves the use of personal data such as the collection, storage, organization, transmission and disclosure to third parties, any form of disposal, deletion and destruction.

"Processor" is the person who determines the purpose and manner of processing personal data.

"Consent" is any indication of the will, free, specific, explicit and fully aware, by which the natural person expresses that he agrees with a statement or with a clear positive action, that his personal data be processed.

III. PROCESSING MANAGER

Processor, within the meaning of the applicable law

is the limited liability company with the name "GENT AND MUSE E.E", and the distinctive title "GM FASHION", with TIN. 801304787, Tax Office of NEA IONIA, which is based in Nea Ionia, Attica, Byzantiou Street, no. 87, T.K. 14234 and and GEMI Number 153970602000 (tel. + 30-211-4111198), to which our users and customers can contact, for any issue that may arise, regarding the processing of their personal data, by sending e-mail to: info@gentandmuse.com or via the contact form at: http: gentandmuse.com

ΙV. PRIVACY

What personal data do we process:

"GM FASHION" processes personal data of its users and customers, such as:

Full name
Mail details - address
Landline and mobile phone numbers
Email (e-mail),
profession, ΑΦΜ- Δ.Ο.Υ. (in case the customer wishes to issue an invoice)
Bank account number (in case of refund).
In addition, during your visit to our website and e-shop, data are automatically collected through the use of cookies, google analytics and other technical methods, such as:

The IP address (Internet Protocol address)
Information about your internet browsing or web browser you use or about your browsing on our website (website from which you visit us, date and duration of your visit to our website, type and settings of the browser that use, operating system).
How we collect your personal data

GM FASHION collects personal data, either directly from you or using automated technical means, each time:

visit our website,
make use of our services (sale of products) through our e-shop, even in case of failure or non-completion of the order,
fill in the contact forms electronically and in general the forms for the support of the sale (form of withdrawal from sale, return of product, etc.), as well as
when you contact us by e-mail or phone for any reason.
 Use of Cookies

Our website uses Cookies. Cookies are small text files, which are placed on your computer, mobile phone or tablet and any other device, when you visit our website and our e-shop and record anonymous information about your browsing, such as your preferences and if you have visited our site again. Cookies are used by our website because they help us provide you with a better, faster (improved search speed) and safer browsing, as well as for the purposes of advertising and promoting our products and company and planning our resources. Cookies help us to adapt our website to the personal needs of our users and customers, to their individual interests, based on data we receive about customer satisfaction and to enhance the user-friendly character of our website. . For example, Cookies help us to memorize your preferences (language, country, etc.) and use them during your browsing and future visits.

Every time you enter the website www.https: //gentandmuse.com or visit our e-shop, which is available through our website above, we collect your data, on the way you use our website, through the use cookies, such as:

Data (technical information) so that we can identify you when you connect to our website (eg IP address, browser used, etc.).
Geolocation data, e.g. wi-fi access point.
Data regarding the pages, which you browsed during your stay on our website.
Data about your browsing preferences, such as selected language, text size, page layout, or colors.
Data about the products you selected (eg which products you added to your shopping cart), even if your order was not completed.
Number of visitors to our website, our e-shop, frequency of visits to each page of our website (anonymous traffic statistics).
Traffic sources (that is, from which website you were referred to ours).
However, we do not store information about you in our Cookies data that could lead to your identification. We store only the unique session ID, which helps us to retrieve the user profile and preferences during your next visit to our website.

Use Google Analytics

Our website uses Google Analytics, an online analytics service that uses cookies, to analyze how the website is used by the user. Through the said

oh technology, we collect anonymous traffic statistics for advertising and promotion purposes, such as, reports on aggregate anonymous demographics and interests, in order to better understand who our visitors are.

Use of the Mailchimp Platform.

As part of our advertising policy, through the Mailchimp.com platform we collect information about which users-clients open newsletters, promotional messages (eg opening rates, traffic).

Using SSL (Secure Sockets Layer) Protocol

Our website (www.https: //gentandmuse.com) uses the SSL protocol for secure OnLine trading. This encrypts all of your personal information, such as your credit card number, name and address, so that it cannot be read or altered when transmitted online. SSL is now the global standard for web site authentication and data encryption between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies whether the data has been differentiated during the transfer.

The GML FASHION SSL Certificate has been issued by the certification company Let’s Encrypt.

IV. PURPOSES OF PROCESSING PERSONAL DATA
We process your personal data for the purposes stated in this Policy, which are in accordance with the Law and for which you are legitimized as follows:

PURPOSE

LEGAL BASIS

Provision of our services: Our main purpose for the processing of your personal data is the remote sale of our products through our e-shop. Included:

· The preparation and execution of a sales contract

· Payment and delivery of products

· The communication for the processing of the order

· Communication for general information about our products and your orders.

Execution of a contract for the sale of products.

Exercising legal rights and supporting our legal claims.

We process your personal data, including the storage and maintenance of it, for the period of time required, to exercise legal rights and to defend and claim the legal claims of our company.

Protection of the legal interests of the Controller.

Improving our services. We collect and process your personal data in order to gather useful information that will help us provide you with better services and improve our products. Includes the collection and processing of personal data through cookies, google analytics, etc.

Consent of users and customers

Assistance of public authorities when required by law e.g. for the investigation and elimination of criminal offenses, etc. as well as for our compliance with our tax obligations and our obligations to public authorities in general.

Compliance with a legal obligation

"GM FASHION" may further process your personal data only, a) if the purpose of the further processing is compatible with the purpose of the original collection of your Personal Data, b) if you provide your consent for further processing for the purpose of is new and incompatible with the purpose of the original collection of your Personal Data. Www.https: //gentandmuse.com will notify you, with a request for your consent, if required by law, of any other processing purpose, which is not included in this Policy and is not compatible with the above business purposes of our activity.

V. RECIPIENTS OF YOUR PERSONAL DATA
The personal data of our users and customers may be disclosed, for the purpose of the execution of the contract of sale of products and its completion, in the following categories of recipients:

Collaborating private transport company
Collaborating private courier company
ELTA
Service providers regarding the payment process of our products (see also credit card payment process).
In addition, we may disclose data that concerns you to public authorities in cases where we are required by law.

VI. PERIOD OF STORAGE OF PERSONAL DATA
"GM FASHION" stores your personal data, with the exceptions, recorded in this Policy, subject to the commitments made herein, for as long as the

purposes of the processing, as mentioned above or you have been informed by other legal means, subject to the withdrawal of your consent for the cases of personal data, which is required.

"GM FASHION" undertakes to safely destroy the data that include personal data of its users and customers, after the expiration of the need to process them.

VII. USER-CUSTOMER RIGHTS

Your knowledge of your rights regarding the processing of your personal data by our company is very important to us. For the exercise of your following rights, and for the receipt of copies of your personal data, you can contact our company via the email address info@gentandmuse.com. Please be as specific as possible in your questions - requests. "GM FASHION" can respond correctly and satisfy requests only when they are clearly and in detail. "GM FASHION" will need to verify your identity by presenting a valid identification document in order to prevent another from attempting to exercise your rights.

Right of access to your personal data.
This Policy constitutes our satisfaction with your right of access to your personal data, as we hereby disclose all processing to you. However, all our users and customers have the right to request and receive any specific information regarding the personal data, which concerns, personally, each of you and in particular:

what personal data is being processed by you
for what purposes
the recipients of their notification
their storage time
if we perform automated profile training based on your personal data
Right of correction
Our users and customers have the right to ask our company to correct inaccurate (or which have ceased to be accurate) personal data concerning you.

"GM FASHION" undertakes to process, without undue delay, any legal request for the correction of your personal data.

Right to delete
Our users and customers have the right to ask our company to delete the personal data that concern you. "GM FASHION" undertakes to take, without undue delay, any reasonable steps to delete the personal data of the applicants, provided that:

 a) Your data is no longer necessary for the main purpose of their processing by our company (provision of our services - sale of products).

b) Your data is subject to those, for the collection and any other processing of which your consent was required and at the same time, on the one hand, it is not necessary for the fulfillment of the above basic processing purpose by our company, on the other hand, we are not authorized to we process them under another legal basis.

"GM FASHION" is not obliged to delete personal data, when their processing is necessary:

 a) For the exercise of the right to freedom of expression and the right to information.

b) For the observance of a legal obligation, which imposes the elaboration according to the national and Community legislation.

c) In accordance with current legislation and for the protection of the legal interests of the company.

d) For the establishment, exercise and support of legal claims of our business.

Right to portability
Our users and customers have the right to request that you take over the personal data, which concerns you, if it is data, which we have collected and processed, with your consent and under the terms of the law and as long as it does not cancel the main purpose of processing.

Right of objection
Our users and customers have the right to object to the processing of personal data concerning you, under the terms of the law, which include the case that our company, as the controller, has compelling and legal reasons, which prevail of your interests and rights or for the establishment and exercise of its legal claims, may not interrupt the processing. For example, you may refuse to use your data for the purpose of direct marketing, including the preparation of your profile, as required by law.

Right to restrict processing
Our users and customers have the right to request the restriction of the processing of personal data concerning you, when:

a) Question the accuracy of your data, provided that it can be corrected according to the above.

b) Do you consider that we are carrying out any illegal processing, something that we undertake to avoid throughout the process?

processing of your data.

c) If you need your data to support legal claims, provided we do not need it for the purposes of our processing.

d) While waiting for the results, in case you have exercised the right to object and our interests are being weighed for the non-interruption of the processing by our company, due to imperative and legal reasons that concern us.

Right to refuse to create a profile and make automated decisions that concern you.
In the event that our company makes any decisions that concern and significantly affect you and that are based on the automated processing of personal data, including profiling, within the meaning of the law, our users and customers have the right to refuse the above. However, the above right is subject to restrictions, such as the case that the decision, which will concern you, is necessary for the conclusion of a contract between us, is allowed by law, you have given your consent.

Right of Complaint
We inform you that the law gives you the right to file a complaint before the competent supervisory authorities, in case you consider that our company is processing your personal data in violation of the provisions of national and Community law.

VIII. PROTECTION MEASURES

"GM FASHION" has taken adequate technical security measures and has administrative valves to reduce the risks of loss, abuse, access by unauthorized third parties, notification and any kind of intervention by unauthorized third parties. Indicatively, we use the SSL protocol, as mentioned above, firewalls, antispam, antimalware and antivirus, while implementing protection policies regarding the physical access to the personal data of our users and customers.

IX. MINORS

"GM FASHION", as the controller, makes reasonable efforts, based on the technological means at our disposal, to verify whether there is a legal and valid consent for the provision of services and the sale of our products to minors, in accordance with the law.

B. SECURITY

"GM FASHION" uses the SSL protocol for secure online trading. This encrypts all of your personal information, such as your credit card number, name and address, so that it cannot be read or altered when transmitted online. The GML FASHION SSL Certificate has been issued by the certification company Let’s Encrypt.

SSL (Secure Sockets Layer) is now the global standard for web site authentication and data encryption between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has been differentiated during the transfer.

All payments made using a card are processed through the Viva Wallet electronic payment platform.

C. THE PRODUCT SOLD

The features and other details of the products sold are available and you can be informed by following the search instructions listed on our websites and by "clicking" on the name of the respective product.

D. ORDER OF PRODUCTS AND CONSUMER PROTECTION

Placing an order through the e-shop is a conclusion of a distance selling contract regulated by the legal framework of Law 2251/1994, as amended. You have the possibility of concluding a valid order through the e-shop, if you are legally competent in compliance with the articles of the Greek Civil Code (unless you have reached the age of eighteen and you are not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.

PROCEDURE FOR ORDERING THROUGH E-SHOP:

Fill in a special form with the necessary information for concluding the sales contract.
Unconditional acceptance of the terms of the contract of sale and the terms of use, with the electronic option "ACCEPTANCE" given to the interested party by the website.
For the convenience and service of all those who wish to buy from our online store, "GM FASHION" offers the following alternative

Payment methods:

1) Online payment by credit / debit card:

Place your order and pay using your credit, debit or prepaid card (Visa, MasterCard, Maestro, Amex etc.).
The secure connection of our store with the payment portal of Viva Wallet ensures the privacy of your transaction as well as its data. "GM FASHION" does not collect and does not have access to your credit card information, which is managed by Viva Wallet in a secure environment.

Your credit card will be charged on the day of the start of the shipping process. "GM FASHION" has taken all necessary measures to secure your transactions through your credit card and all credit card holders are subject to validity checks.

Also in order to be able to contact you it is necessary to enter a contact phone number and a valid e-mail address. By choosing this method of payment, for your own safety, you must be present at the receipt of your order, having with you the credit card you declared at the time of purchase, as well as your police ID. In case you are unable to pick up your order in person, the third person who will pick it up must enter a name and no. police ID card, while displaying a user ID.

2) Deposit / transfer to a bank account
You can deposit the money of your order in the following account by stating your name in the reason.

ALPHA BANK IBAN: GR 1401401370137002002015991

After making the payment you can send us the receipt of payment at info@gentandmuse.com.

Note: Customers who choose to pay by bank deposit must make the deposit within two (2) working days, otherwise the order will be canceled automatically. The process of organizing your order begins as soon as we are informed that the money has been deposited.

E. METHOD - TIME - COST OF SHIPPING

WITHIN GREECE

The products will be sent to you at the place you have indicated to us with the courier service, with the charges listed below and processed within 3-5 working days, if the product is immediately available and is not upon order.

In case of delay in delivery of the order for reasons not related to our fault, "GM FASHION" does not acknowledge the existence of any liability.

For orders placed from Monday to Friday the processing is done the same day (09: 00-14: 00). For all orders received after 14:00 the processing will take place the next day. For orders placed on Saturday & Sunday, processing will take place on Monday.

NOTE: The above deadlines do not apply in cases of extreme weather events or strikes and in any case of force majeure, such as a pandemic.

When are you charged with shipping costs:

For orders under 50 euros
The cost is:

A. within the same city 3.50 euros.

B.from city to city for shipments to land Greece 4 euros.

For shipments in inaccessible areas where it is not possible to send by courier, the products are sent by mail (ELTA)

"GM FASHION" cooperates with reliable courier companies so that the products are delivered safely and within the set time. In case of delay in delivery of the order for reasons not related to the fault of "GM FASHION", the company does not acknowledge the existence of any liability.

   F. CONSUMER RIGHTS

order cancellation
You have the right to cancel an order within one hour of placing it. After the expiration of the above time the cancellation can not be accepted. Cancellation is made by sending an e-mail to info@gentandmuse.com, on behalf of the customer. The customer must state the exact details of his order. Cancellation does not occur unless a relevant confirmation is sent by "GM FASHION", by e-mail to the customer.

WITHDRAWAL
You have the right to return all or part of the order, within fourteen (14) days from the date you receive it. In this case you are charged only for the direct cost of returning the products. In the event that the reason for your return concerns an error of "GM FASHION", we fully assume the cost of returning the product.

The declaration of withdrawal is exercised in writing or electronically. You are obliged to send the product in the perfect condition in which you received it, ie without violating its packaging and confirming that the special markings of the product (and the cards) have not been removed, nor has it been used, worn, washed, soiled or damaged and must show no signs of use.

In addition, you must include the retail receipt at the same time as submitting your withdrawal statement. The return will be accepted if it is checked and approved by "GM FASHION".

In case of return of the products and accordingly, on the one hand with the way you chose to pay for your order and on the other hand with the way in which their return will take place, your refund will be completed within 30 calendar days from the date of receipt of the products. In case the reason for return concerns a mistake of the company, "GM FASHION" undertakes to send a courier again to the address you have specified for us, to receive the order at its own expense. In case the consumer wishes the return of his order, without the fault of the company, then the shipping costs are borne by the consumer himself, who will be responsible for the loss, destruction or change of the returned products until their receipt. . After receiving the product, we will immediately process your request and inform you about how to process it.

CANCELLATION OF ORDER DURING EXECUTION
If you want to cancel the order during its electronic execution you can click 'cancel' and the process is automatically stopped.

ANALYTICAL RETURN GUIDE
 Prerequisite is that the product is in its original packaging and in the same excellent condition in which you received it along with the retail receipt, including the special markings of the product (tags-labels) and have not been tested, worn, washed, soiled. underwear. It is clarified that the returned product must not have been worn, ironed, washed, or subjected to any other cleaning process.

- The returned item must be accompanied by the completed "return form" that you will find here within the exclusive period of fourteen (14) days.

Note:

- Offers are non-refundable and do not change.

All products returned to "GM FASHION" warehouses are subject to meticulous quality control before accepting a refund.

To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order, the condition of the products sold and their packaging intact, in order to identify any obvious defects. In the event that a defect is found during the quality control of the returned product, the company will contact the consumer to resolve the issue.

DIFFERENCE

Force majeure
"GM FASHION" does not bear any responsibility for any situation that is beyond its own fault and will do everything possible for your best service.

Modification of the terms hereof
GM FASHION reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to update this text for any change or addition to the terms.